Refund Policy

At Shri Van Resorts, we strive to provide exceptional service to our guests. If you are not satisfied with your reservation for any reason, please review our refund policy outlined below:

1. Reservation Cancellations

Room Reservations: If you need to cancel your room reservation, please notify us as soon as possible. Our cancellation policy varies depending on the type of reservation and may be subject to fees or penalties. Please refer to the specific cancellation policy provided at the time of booking.

Event Bookings: For event bookings, such as weddings, conferences, or group reservations, please refer to the terms outlined in your event contract or agreement. Cancellation policies for events may differ from room reservations and may be subject to separate terms and conditions.

2. Refund Eligibility

Fully Refundable Reservations: Some reservations may be fully refundable if canceled within a specified time frame. In such cases, refunds will be issued to the original form of payment.

Non-Refundable Reservations: Certain reservations, such as promotional or discounted rates, may be non-refundable. In such cases, no refunds will be provided for cancellations or no-shows.

3. Refund Process

Refund Requests: To request a refund, please contact our reservations team or the appropriate department handling your booking. Refund requests must be made in writing and include your reservation details and the reason for the refund.

Processing Time: Refunds will be processed within a reasonable time frame after the cancellation request is approved. Please note that it may take several business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Exceptions

Force Majeure: In the event of unforeseen circumstances or force majeure events that result in the cancellation of your reservation, such as natural disasters, government regulations, or travel restrictions, we may offer alternative arrangements or credits for future stays instead of refunds.

Damage or Violations: We reserve the right to withhold refunds or charge additional fees for damages to our property, violations of our policies, or breaches of our terms and conditions.

5. Contact Us

If you have any questions or concerns about our refund policy, please contact us at info@shrivanresorts.com. Our team is available to assist you and address any issues promptly.